Hello fashion lover! We’ve put together this FAQ to answer all your questions about shopping with Showpo. From our size-inclusive collections to worldwide shipping, we’re here to make your shopping experience as fabulous as our clothes!

About Showpo

Who is Showpo’s target customer?
Showpo caters to fashion-forward women who value both style and inclusivity. Our collections appeal to:
  • Young professionals looking for workwear (blazers, modest clothing)
  • Trend-conscious shoppers who love our edits of mini, midi, and maxi dresses
  • Body-positive women who appreciate our curve and maternity clothing lines
  • Active fashionistas who want stylish activewear and swimwear
  • Budget-savvy shoppers who take advantage of our free shipping over $50
What’s Showpo’s brand style?
Showpo combines playful femininity with practical fashion. Our aesthetic features:
  • On-trend pieces with a youthful vibe
  • Size-inclusive designs (from basics to curve collections)
  • Premium fabrics with quality craftsmanship
  • Versatile styles from office-appropriate to vacation-ready
  • Affordable luxury with frequent new arrivals

Products & Sizing

What types of clothing does Showpo offer?
We carry a wide range of women’s fashion including:
  • Everyday basics and knitwear
  • Workwear (blazers, pants, modest clothing)
  • Dresses (mini, midi, maxi)
  • Specialty sizes (curve clothes, maternity clothing)
  • Seasonal pieces (swimwear, jackets & coats)
  • Trend-forward edits and jumpsuits
How do I choose the right size?
Each product page includes detailed size charts with measurements. For our curve and maternity collections, we provide special sizing guidance. When in doubt between sizes, we recommend sizing up for comfort.
Are your fabrics high quality?
Absolutely! We stand by our quality and offer a 15-day return policy if you’re not completely satisfied with the fabric or craftsmanship of any item (excluding final sale pieces).

Shipping & Delivery

Where does Showpo ship?
We ship worldwide from our Beaverton, Oregon headquarters! Currently, we deliver to most countries except some remote areas and parts of Asia (check your country during checkout).
What are my shipping options?
We offer two convenient options:
  • Standard Shipping ($12.95): Via DHL/FedEx, arrives 10-15 business days after processing (1-2 days)
  • Free Standard Shipping: For orders over $50 via EMS, arrives 15-25 business days after processing
Pro Tip: Combine orders with friends to reach the $50 free shipping minimum!
How can I track my order?
You’ll receive tracking information via email as soon as your order leaves our warehouse. Most carriers deliver between 9am-8pm local time. If you miss delivery, you’ll receive pickup instructions.
Are there customs fees for international orders?
Some countries may apply customs fees which are the customer’s responsibility. We recommend checking with your local customs office for estimates.

Returns & Exchanges

What’s your return policy?
We offer hassle-free returns within 15 days of delivery:
  • Items must be unworn with tags attached
  • Final sale items cannot be returned
  • Start your return through our easy online portal
How long do refunds take?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.
Do you offer exchanges?
Currently we don’t offer direct exchanges. We recommend returning the original item and placing a new order for the size or style you want.

Payments & Accounts

What payment methods do you accept?
We accept all major credit cards:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all transactions. Your payment details are never stored on our servers.
How do I reset my account password?
Click “Forgot Password” on the login page and we’ll email you a password reset link. If you don’t see it, check your spam folder.

Contact Us

How can I reach customer service?
Our fashion-loving team is always happy to help at [email protected]. We typically respond within 24 hours on business days.
Where is Showpo located?
Our headquarters is at:
5026 Crestview Terrace, Beaverton, OR 97003, USA

With love and fast fashion,
The Showpo Team